Elevate Your Customer
Experience!
While there are many CX firms active today, NOC offers a unique background of over 60 years of collective experience in both small and large markets, focused on end-to-end CX and technology solutions backed by meticulous research and results. Our motivation comes from a desire to assist clients in identifying areas of opportunity as well as laying the groundwork for a solid corporate culture and a long-lasting customer experience that truly meets their needs.
Our Expertise
CX/CS Management
Full-scale assessment and rebuild of all CX/CS elements focused on maximizing revenue growth and reducing client churn.
Business Process Management
Creation of customized business processes that work for your business and assist in ensuring efficiency and overall client satisfaction.
Data Analysis & Documentation
Systematic analysis of all data to uncover both successes and areas of opportunity to aid in customer health, satisfaction & retention.
Coaching & Training
Full in-house and virtual training for your staff to ensure they are experts in the field of client success, capable of growing your business.
Technology Solutions
Dedicated team, ready to help your business with software development, optimization & additional services to streamline your business.
Contact Centre Management
Full contact centre management solutions, including enhanced functionality, advanced control, and detailed metrics to boost performance
Why Choose Us
At Northern Oak Consulting, we are a family of thinkers and doers committed to helping your business flourish. Our passion for customer excellence shines through every tailored strategy and data-driven decision we make. We are here to nurture your growth, boost your customer happiness, and expand your revenues, all while making it seem easy. Join us, and let’s reach new heights together!
Get In Touch
Ready to grow? Letʼs talk about elevating your customer success together. Reach out now!